Terms of Service

1) Retainers, Deposits & Credit Cards on File

All reservations require a valid credit card on file to secure the vehicle and chauffeur.

• Standard Transfers (Airport / Point-to-Point): No upfront deposit required. A valid credit card is held securely on file, and payment is processed prior to the trip.
• Hourly Service / Charters: Requires a 20% non-refundable deposit to secure the date and vehicle.
• Weddings & Special Events: Requires a strict 20% (or flat rate) non-refundable retainer immediately upon booking to lock in the date, vehicle, and chauffeur.

By booking service, you authorize QTS Black Car & Limo to charge the vaulted payment method for the quoted amount, plus any applicable overtime, damages, or wait time.

2) Payment Timelines

To ensure seamless logistics on the day of your event, payments are collected in advance according to the following schedule:

• Sedans & SUVs: Final balance is due and automatically processed 3 days prior to the trip.
• Sprinters & Executive Buses: Final balance is due and automatically processed 7 days prior to the trip.
• Weddings: Final balance is due 14 to 30 days prior to the wedding date, depending on the contract terms. We do not chase brides for payment the week of the wedding.

3) Cancellation Policy

Because we allocate specific chauffeurs and vehicles to your reservation, last-minute cancellations result in lost revenue. Our cancellation policy is strictly enforced.

• Sedans & SUVs: Cancellations made more than 3 days (72 hours) prior to the trip receive a full refund. Cancellations made less than 24 hours prior are strictly non-refundable.
• Sprinters & Executive Buses: Cancellations made more than 7 days prior to the trip receive a full refund. Cancellations inside of 7 days are non-refundable due to the difficulty of re-booking large group vehicles on short notice.

Wedding Cancellations

• Canceling more than 30 days prior to the wedding results in the forfeiture of the initial retainer/deposit.
• Canceling less than 30 days prior to the wedding means the balance is 100% non-refundable.

4) Wait Time, Stops & Overtime

• Grace Period: We offer a 15-minute grace period from the scheduled pickup time. After 15 minutes, wait time is billed at $15 per 15-minute increment.
• One-Way Transfers: Include one 15-minute stop (e.g., convenience store run). Additional stops or extended stops will be billed as extra time or convert the trip to an hourly rate.

Hourly Charter & Wedding Overtime

Hourly reservations and weddings operate on strict time blocks. We understand that weddings frequently run late. If your event extends beyond the reserved time, overtime is automatically billed at the standard hourly rate to the credit card on file. Extra time is strictly subject to chauffeur and vehicle availability.

5) Vehicle Damages & Sanitation

The reserving client assumes full financial responsibility for any damages caused to the vehicle by themselves or any member of their party.

• Sanitation Fee: A $350 fee will be immediately charged for bodily fluid cleanup (vomit, etc.) inside or on the exterior of the vehicle.
• Smoking Policy: There is absolutely no smoking, vaping, or illegal drug use permitted in our vehicles. A $100 burn/smoke fee will be applied for violations.
• Exterior Decorations: No exterior vehicle decorations (window markers, tape, strings of cans, etc.) are permitted without explicit written consent from QTS Black Car & Limo. Violations will result in detailing fees.

6) Passenger Conduct & Strict Alcohol Clause

The reserving client is responsible for the conduct of all passengers in their group. We reserve the right to terminate the ride without a refund if safety is compromised.

Strict Underage Alcohol Clause: QTS Black Car & Limo maintains a zero-tolerance policy for underage drinking, particularly during wedding events, proms, and homecoming transit. If minors are found to be consuming alcohol in our vehicles, the ride will be immediately terminated, passengers will be dropped off safely at the nearest appropriate location or returned to the pickup point, and no refunds will be issued.

7) Digital Contracts

By booking service with QTS Black Car & Limo, you acknowledge and agree to the policies outlined above. For specialized events, you may be required to digitally sign our detailed forms: